Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the SARTHI ENTERPRISES Ltd website and services. By accessing our website or engaging with our services, you agree to be bound by these Terms.

SARTHI ENTERPRISES Ltd is a company registered in England and Wales, operating as an importer and distributor of Indian food products.

2. Definitions

• "Company" refers to SARTHI ENTERPRISES Ltd
• "Services" refers to our import, distribution, and wholesale services
• "Products" refers to Indian food products we import and distribute
• "Customer" refers to businesses purchasing our products
• "Website" refers to our online presence and digital platforms

3. Business Services

3.1 Wholesale Distribution

We provide wholesale distribution services to registered businesses including retailers, cash & carry stores, restaurants, and foodservice providers.

3.2 Product Quality

All products are imported from India and meet UK food safety standards. We ensure proper storage and handling to maintain freshness and quality.

3.3 Minimum Orders

Minimum order quantities and values may apply. These will be communicated during the quotation process.

4. Orders and Pricing

4.1 Quotations

All prices are subject to confirmation and may vary based on quantity, delivery location, and market conditions.

4.2 Order Acceptance

Orders are subject to acceptance by SARTHI ENTERPRISES Ltd. We reserve the right to decline orders at our discretion.

4.3 Payment Terms

Payment terms will be agreed upon order confirmation. Standard terms are 30 days from invoice date for established customers.

5. Delivery and Risk

5.1 Delivery

Delivery times are estimates and may vary due to circumstances beyond our control. We offer flexible delivery options from single boxes to palletised goods.

5.2 Risk Transfer

Risk in goods passes to the customer upon delivery or collection, whichever occurs first.

5.3 Inspection

Customers must inspect goods upon delivery and report any issues within 24 hours.

6. Product Information and Warranties

6.1 Product Descriptions

We strive to provide accurate product information, but descriptions are for guidance only and do not constitute warranties.

6.2 Food Safety

All products comply with UK food safety regulations. Customers are responsible for proper storage and handling after delivery.

6.3 Shelf Life

Products are supplied with appropriate shelf life for wholesale distribution. Specific requirements should be discussed at the time of ordering.

7. Limitation of Liability

To the fullest extent permitted by UK law:

• Our liability is limited to the value of the goods supplied
• We exclude liability for indirect, consequential, or special damages
• We exclude liability for loss of profits, business, or reputation
• Nothing in these terms excludes liability for death, personal injury, or fraud

8. Consumer Rights

If you are a consumer (not purchasing for business purposes), you have additional rights under UK consumer protection laws, including:

• Right to cancel within 14 days (Distance Selling Regulations)
• Right to refund for faulty goods (Consumer Rights Act 2015)
• Right to repair or replacement for defective products

9. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is owned by SARTHI ENTERPRISES Ltd or licensed to us. Unauthorized use is prohibited.

10. Data Protection

We process personal data in accordance with our Privacy Policy and UK data protection laws.

11. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.

12. Termination

Either party may terminate business relationships with reasonable notice. Outstanding obligations survive termination.

13. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Contact Information

For questions about these Terms, contact us:

15. Changes to Terms

We may update these Terms periodically. Continued use of our services constitutes acceptance of revised Terms.